Privacy Policy
Last updated: September 2026
At Velvet Moonstone, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase.
1. Information We Collect
We may collect the following types of information:
- Personal Identification Information: name, email address, phone number, billing and shipping address.
- Payment Information: processed securely through our payment provider. We do not store full credit card details.
- Device & Usage Data: IP address, browser type, pages visited, and time spent on our site (via cookies and analytics tools).
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to customer inquiries and support requests
- Improve our website and customer experience
- Send marketing communications (only if you have opted in)
3. Sharing Your Information
We do not sell or rent your personal data to third parties. We may share your data with trusted service providers (such as shipping carriers and payment processors) solely to fulfil your order and operate our business.
4. Cookies
Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though some parts of the site may not function correctly as a result.
5. Your Rights
You have the right to access, correct, or request deletion of your personal data. To exercise these rights, please contact us at support@velvetmoonstone.com.
6. Data Security
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
7. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated date.
8. Contact Us
If you have questions about this Privacy Policy, please contact us at support@velvetmoonstone.com.