Refund Policy
Last updated: September 2026
At Velvet Moonstone, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase (order confirmation or receipt)
To initiate a return, please contact us at support@velvetmoonstone.com with your order number and reason for the return. Our team will provide you with return instructions.
Non-Returnable Items
The following items are not eligible for return:
- Items marked as final sale
- Personalized or custom-made products
- Items that have been used, damaged, or altered
- Gift cards
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–7 business days and credited to your original method of payment.
Please note that original shipping charges are non-refundable unless the return is due to our error.
Late or Missing Refunds
If you haven’t received your refund after 7 business days, please first check with your bank or credit card provider. If you still have concerns, contact us at support@velvetmoonstone.com and we’ll investigate promptly.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange for the same item, please email us at support@velvetmoonstone.com.
Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect or defective. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.
Contact Us
If you have any questions about our Refund Policy, please reach out to us at support@velvetmoonstone.com.